Tag Archives research communications

The need for ‘Impact’: whatever ‘Impact’ means

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What happened to the scholar that didn’t embrace new media? They ran out of cassette tapes! Awful jokes aside, it’s more and more important for scientists, and particularly social scientists, to be plugged in to society to better interact with it. A recent Economist article highlighted that academic research papers in the humanities and social sciences are getting harder to read, more convoluted and stuffed full of jargon and incomprehensible sentences. There is a perception in the ‘outside world’ (perhaps pushed by populist political currents!) that academics are starting to talk more just to other academics rather than to society at large, which is at the very least not conducive to a high level of public discourse. In some cases, it has led to the removal of experts from the policymaking process. At the same time, and partially thanks to the growing legions of science communications officers and the phenomenon of ‘cool geeks’, there are more opportunities than ever for (social) scientists to spread their ideas and research in accessible, bite-sized and socially engaged ways. Even the Lowlands Festival has a science pavilion to show off the latest research on everything from the psychology of perceptions of equality, quantum physics, the creative possibilities of generative AI and much more besides.

Tom Ansell,  Sarah Njoroge (MSc) and Gabriela Anderson intend this blog as a call to academics to think along, repackage their work into fun and digestible gobbets and make use of the science communications talent available to help boost our collective ‘impact’… whatever ‘impact’ means!

This image was taken at Research InSightS LIVE #4 Conflict Compounded: Implications of the war in Ukraine on global development challenges

Social science is best when it’s in conversation with society

Aside from the self-fulfilment element, and the satisfaction of personal curiosity, social scientific research has a function of providing evidence-based approaches to societal questions that can inform various stakeholders in how they act. That could be the government, organizations, businesses or people themselves. Like many forms of scientific enquiry, it serves to further human knowledge, and so (indirectly and ideally) improve people’s lives or the society that they live in. The link between the academic and the society in which they function should be one of constant conversation, where ideas are presented to people, and then validated or reconsidered through their experiences and their interaction with the everyday (this is also expressed by Anthony Giddens as the ‘double hermeneutic’). Of course, this sentence may spark flashing lights in the minds of many academics reading this, but in short – social science is rooted in society and so should seek to be in conversation with ‘real’ people all the time. A social scientist that hides away in a university is an isolated one! This means that researchers must have a way of being in conversation with people. At least part of that conversation must be a clear transmission of social science theories in a compelling and clear way, and knowledge sharing in a form that is digestible, interesting and (hopefully) means that people in the ‘real world’ can see their own lives and questions in cutting-edge research.

This is especially true in the last few years , where a significant portion of the world’s institutions face ‘alternative facts’ and the rise of public discourse strongly influenced by a ‘post-truth’ world. During the COVID-19 pandemic, for example, the need to provide accurate and evidence-based advice to the general public was literally a matter of life and death. Knowledge of the mechanisms of how an mRNA vaccine worked (the Moderna one) helped ensure that enough people went and received the jab to reach the critical mass of vaccinated people. Now imagine if the various biologists had remained hidden behind a wall of jargon and specific terminology, and all the while remained in their labs and refused to speak to the public in understandable language. Naturally, the immediate risks aren’t quite the same in social science research uptake, but the need for public trust and mandate is the same. Where the influence of rigorous social scientific research would help, however, is in government policymaking. Imagine how the new Dutch international aid policy would look had various members of ISS’ work been consulted in its drafting. We can’t make policymakers listen to good research, but we can make it as easy as possible for them to find, digest and be interested by it.

Avoiding extractivism and ‘closing the loop’

Considering the other side of the conversation between research and the public, we need to move beyond the effort of making sure our writing reflects our values as researchers to be ethical and non-extractive only during the research process. Research even in these most critical and conscious of times still teeters on the lines of opinion-mining, often masquerading through notions such as ‘collaboration’ and ‘co-creation’. Jamie Gorman expresses this quite well in the quote (almost jokingly): ‘What does a social researcher have in common with an oil rig operator? The answer is that both can be miners engaged in the extraction of a precious resource’. For social science researchers, that precious resource is knowledge. A key part of making sure that research is non-extractive is ‘closing the loop’ and making sure that the people that have contributed to the research are both involved and can get something out of it (something called participatory research).

The potential impact of research does not stop before and during the research process, it needs to extend into the dissemination and communication of said research. By looking beyond the production of a research to how it can be shared to an audience outside of the academic community, we allow for a greater reach through inclusivity, accessibility and even opening up for future potentials in participation and, most importantly, allowing research to be useable (from theory to practice and vice versa). How is this done? By sharing research in different mediums and through different mediums and media. Examples include translated versions, both in terms of language and even the softening of academic and ‘waffle’ jargon, different (relevant) and contextual forms of outputs, such as radio broadcasts (in the case of the Democratic Republic of Congo), video abstracts, infographics, posters, dialogue cafes, podcasts, etc. In doing so, we reach people at their different levels in all their differences of backgrounds, making room for a greater impact from our research.

Moving from inaccessible papers to socially engaged media

So, how do we actually move from rigorous, well-researched ideas to public discourse and policy that reflect them? The best science communication doesn’t just ‘simplify’ research, it translates, distils, demystifies and engages. It meets people where they are, using formats that are accessible without compromising complexity, and applies sky high thinking to everyday life.

Take podcasts, for instance. The Good Humanitarian bridges the gap between academic research and humanitarianism and the real-world challenges practitioners face. MOOCS, or open access-learning, allows people – whether they have an educational background in social sciences or not – to engage with contemporary debates. Written and visual storytelling, from in-depth interviews, infographics and posters to interactive web experiences, has made complex and socio-political topics more digestible for a general audience. Live shows, such as Research InSightS LIVE or dialogue cafes invite people to listen and engage on topics in enjoyable, yet succinct formats. In addition, social media is increasingly becoming more important for visibility, and as a way to link research that proposes an alternate world to the people that can achieve it. Even platforms like TikTok have been effectively used to debunk misinformation and explain key social science concepts in under a minute, but all face potential challenges of course.

At the same time, researchers must be empowered to engage in these spaces. Not everyone who can run a hefty statistical model or analyse complex patterns can seamlessly translate these insights for public consumption. This is precisely where science communicators come in – not to dilute these ideas but to ensure that big ideas are clarified and shared widely. Closing the loop isn’t just an ethical responsibility in participatory research – it’s a vital step toward ensuring that knowledge serves people by feeding back into their livelihoods.

Science communicators do more than just support researchers. They can be catalysts for expanding the reach and impact of academic work at its inception. Research can often benefit from creativity and audience awareness that can make it resonate beyond academia. In other words, researchers and science communicators can make an excellent team – if they truly collaborate. That means not just seeing communicators as an ‘add-on’, but valuing their input, trusting their instincts and recognizing their ability to turn rigorous research into compelling narratives that engage policymakers, practitioners and the public alike, also extending their inclusion to before and during the research process, not only after.

If universities and research institutes truly want to make an impact, they need to rethink the way they communicate knowledge. The challenge isn’t just about writing readable research papers. It’s about shaping public discourse, informing policy and making social science a living, breathing conversation. After all, what good is knowledge if it’s locked away in academic journals?

 

Opinions expressed in Bliss posts reflect solely the views of the author of the post in question.

 

About the authors:

Tom Ansell

Tom Ansell is the coordinator and programme manager of The Hague Humanitarian Studies Centre, and the Coordinator of the International Humanitarian Studies Association. He has a study background in religion and conflict transformation, as well as an interest in disaster risk reduction, and science communication and societal impact of (applied) research.

Sarah Njoroge

Sarah Njoroge (MSc) is a multi-skilled communications professional who tells stories on societal issues through videos, articles, podcasts and more. She has extensive experience writing, designing and co-producing content on international development. Sarah is currently a Digital Content Manager at RNW Media and formerly worked as a Communications Officer at ISS.

Gabriela Anderson

Gabriela Anderson is the community manager of The Hague Humanitarian Studies Centre and coordinates the Humanitarian Observatories Network. Graduating with a Master’s from the International Institue of Social Studies in 2022 with a focus on the Governance of Migration and Diversity, her research focuses on notions of (self-)representation, placemaking and the importance of inclusive communication in its various forms and through its different mediums, especially in areas of Conflict & Peace with both academic and practitioner related organizations.

 

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From Content Production to Meaningful Engagement: A Collective Reflection on Communicating Development Research Online

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The communications landscape around us is changing — seemingly at breakneck speed. Since our last meeting as EADI Research Communications Working Group more than five years ago, especially the online communications environment has all but been transformed. These changes are forcing us to reflect on how we are communicating and whether it’s sufficient, also from a social justice perspective. The recent workshop for EADI members held in Bonn, Germany, was a moment for us to get together and reflect on recent changes and our responses.

Get with the times or fall behind

As the communications environment changes, we as research communications professionals are changing how we communicate scientific research. Sometimes this change takes place naturally. The recent changes to Twitter (X) — a platform long favoured by (development) researchers and research institutions for keeping vital discussions alive online — is a prime example. What we see now is a call coming from within the research community to find alternatives to a platform that no longer aligns to the mission of researchers and research communications professionals. We are not being forced to abandon Twitter; it is a choice that we make.

Fear the algorithm — it does as it pleases (or does it?)

At other times, we don’t have a choice; we are forced to change our communications strategies to prevent what we’re communicating from going unheard, from not making the impact we want it to, or from being misused. At the workshop, several participants highlighted difficulties they were facing when producing content for social media: the algorithms for platforms such as Instagram and Facebook decide which content is visible — and we don’t always know why. Algorithms all but govern social media, one participant observed.

Another recounted that the organization’s Facebook page was disabled because the word “climate” had been used. The word was considered politically inflammatory. The organization didn’t realize that this had happened until they investigated it, and even then, it took some puzzling to determine that it was that specific word that had triggered the freezing of the account. Something similar happened at another organization that had posted political content on TikTok — the account they used was banned from the platform. In both cases, they later knew what had triggered the ban but not how to prevent it.

At other times, the algorithm suppresses or highlights content seemingly at random. Many of us do not fully understand how this works. What we do know is social media platforms want to keep people on them for as long as possible. For this reason, content with links is suppressed because it takes users to another site. Embedding content on these platforms or on website pages might be one way to circumvent this – but this is not always possible, especially when we link to longer texts that simply cannot be posted on social media.

Too much information

This is linked to the problem of oversaturation: there is a wealth of content that gets posted on social media, meaning that content gets ‘lost’. And if the algorithm sends ‘undesired’ content to the bottom of the pile, the chances are even smaller that the post will be seen. How can we deal with this problem? Perhaps cross-posting on social media can ensure that it reaches more people. Researchers themselves could possibly also play a key role, as their online presence complements that of research communications teams and their voices are preferred over the more ‘generic’ voices of those who do so professionally. How to get researchers to want to communicate their research is discussed in another blog article on the workshop that follows this one.

We still need Twitter — but we don’t want to

Getting back to quitting Twitter, moving away from the platform is not as easy as we would imagine it to be. One participant remarked that they use the platform to reach journalists and that they’d simply fail to do so if they stopped using it. There also is not a strong enough alternative to the platform. Several participants had joined BlueSky but have not yet been able to determine whether the platform is useful or not; not many researchers have joined the platform, either.

And until everyone who’s important for our communications efforts has joined an alternative platform like BlueSky (both researchers and our target audiences) — or enough people to start a new community join it — Twitter will probably remain the dominant platform. A coordinated migration by development research and education institutes to a new platform was suggested as one possible way to make this shift, but the loss of followers that had taken several years to amass was identified as one disadvantage of this suggested strategy. And yet again other platforms such as Threads do not allow political content to be posted, something which several of the organizations wish to do.

LinkedIn is more important than ever

The discussion clearly showed the rise of LinkedIn, which not only performs well but is also becoming preferred by (development) researchers and practitioners alike. While other platforms such as Facebook are also used for personal reasons, LinkedIn is used by professionals to find information they need to do their work, one participant commented. This includes what’s happening in the field — new developments and possibly new partners to collaborate with. LinkedIn Groups are also useful for locating epistemic communities and those researchers and practitioners working on particular subjects or in particular fields. One participant shared how she had spent time on LinkedIn scanning groups to (re)post relevant content in.

Accessibility is key, but the digital divide persists

Accessibility is also becoming increasingly important. Videos are being produced with subtitles for those who cannot access the audio, or for those who watch them while commuting, for example. Other platforms remain less accessible; these include podcasts, which like videos require data to listen to that is expensive in many countries (where there is also limited access to Wi-Fi networks). In such contexts, mainstream media – television, radio, and newspapers – are still seen to play an important role.

Building and nurturing relationships

One of the important lessons we learned at the workshop is that communicating is more than simply producing and disseminating content; it is much more than that. One participant commented — and this struck me — that we need to focus not only on the “media” aspect of social media but also on its “social” aspect. We have a responsibility as research communicators to create and nurture social spaces.

Related to this, another participant commented that communication is about building relationships. From this perspective, we need to focus on enduring engagement that means nurturing the social spaces for dialogue we’ve created. Focusing only on spreading content is not enough.

And, last of all, meaningful engagement should be a key priority that drives our communications strategies so that our messages are not only heard but also heeded.


This blog article was first published here


Image: Taken from the workshop


About the author:

Lize Swartz is an academic blogging specialist, academic editor, and development researcher. She is Editor of Bliss, the blog of the International Institute of Social Studies, where she also conducts PhD research on experiences of and responses to water scarcity in urban contexts.