Tag Archives Right to Information Law

Knowledge is power: how ‘infomediaries’ are helping marginalized communities in Bangladesh claim access to information

South Asian countries have made remarkable progress in adopting laws that provide citizens with the right to information. Yet in many instances, information still cannot be accessed, or differentiated access to information can be observed. ‘Infomediaries’ introduced in Bangladesh through a community empowerment programme have played an essential role in helping marginalized people access information by mediating between communities as information seekers and local governments as information providers. Such actors may assist marginalized communities in South Asia and beyond in claiming their right to information, writes Sujoy Dutta.

Legislation guaranteeing access to information has been globally recognized as a fundamental human right. Such legislation can empower citizens in urban and rural spaces, including women, by allowing them unrestricted access to information. This helps to promote transparency and accountability, for example by facilitating the review of government policies and programmes to prevent the misuse of government resources by officials.

However, the implementation of such acts does not always take place in ways that benefit all citizens equally. Studies indicate that merely creating a legal space is not enough to ensure that poor people can access information. Neuman and Calland argue that ensuring citizens’ right to information is a three-phased process that involves the introduction of law, its implementation, and, finally, its enactment. All the elements of this ‘transparency triangle’ are crucial and interrelated; however, the implementation phase is of paramount importance and serves as the base of the triangle.

In South Asian countries, the enactment of such laws occurred in the wake of political reform and the deepening of democracy. Pakistan was the first country to introduce a Right of Access to Information Act in 2002, followed by India (in 2005), Nepal (in 2007) and Bangladesh (in 2009). All these countries introduced this law after years of lobbying by civil society groups. While the laws are key for holding governments accountable, their use by poor communities in this region remains restricted.


What’s happening in India?

India’s Right To Information Act is considered to be one of the most robust laws in South Asia, yet it remains untapped by the poor and marginalized communities, who have limited means of access. In five Indian states (Goa, Tamil Nadu, Maharashtra, Karnataka and Delhi), citizens are more likely to access this law, as requests for information prompt officials to act “almost like magic”. This is because, once an application for accessing information has been submitted, the government is expected to produce results.

But in states that are considered less progressive, like Uttar Pradesh and Bihar, where incomes and literacy rates are lower and corruption is rampant due to poor governance, awareness this law is limited. In these states, government officials undermine transparency norms, refuse to provide the requested information, and reject appeals to access information on spurious grounds. These practices mock transparency laws, as the poor have a hard time dealing with inflexible bureaucratic officials and procedures.

Experiences from Mexico suggest that expanding the use of right to information to disadvantaged communities requires trustworthy intermediaries. In many countries, this role has been entrusted to NGOs, as well as community and youth groups, who enable the poor to submit their information requests without delay. This helps everyone not only to access information, but also to interrogate anti-democratic practices. A community empowerment programme of Bangladesh has shown how intermediaries can make an impact. Such configurations can be replicated in parts of South Asia and in other parts of the world where information has not reached disadvantaged sections of the population.


How ‘infomediaries’ are helping marginalized people

India’s more restrictive states could take cues from the Community Empowerment Programme (CEP) of Bangladesh. Introduced in 2011 and supported by the World Bank and the Bangladesh Rural Advancement Committee (BRAC), the programme is empowering the poor (especially women) to overcome difficulties they face while obtaining information. The activities of the programme include the identification, training, and assignment of ‘informediaries’– a cadre of information intermediaries who have a basic understanding of the law and are chosen from within the community to motivate villagers to access information. These informediaries hold information clinics aimed at developing better-informed citizens as they link the marginalized sections with state machinery.

In Bangladesh, these informediaries were selected from Polli Samaj, a popular theatre group who are accepted by villagers. Their role is to gather information queries from the community and submit applications of right to information to the relevant government or NGO offices on their behalf. When answers to the relevant information are received, they are passed on to the applicants.

Based on their popularity, these infomediaries are able to establish a close rapport with public officials through their repeated visits. This allows them access to information with relatively greater success. In many instances, they have been effective in assisting marginalized groups (including women) to access information by overcoming multiple barriers. These include communication, infrastructure, and unpaved roads and inadequate public transportation systems that have made it difficult and time-consuming for the women to travel to lodge their application for information.

However, if this concept is to be implemented in India’s less prosperous states, it has to move a step forward by ensuring that all marginalized groups have access to public offices. Infomediaries should also motivate women to demand information. This will eventually enable these groups to access information without the help of infomediaries.

Opinions expressed in Bliss posts reflect solely the views of the author of the post in question.

About the author:


Sujoy Dutta teaches at Tata Institute of Social Sciences in India. His research publications integrate disciplinary tools from political economy, sociology, and public policy, much of which is based on fieldwork-based empirical analysis (in Uttar Pradesh, Andhra Pradesh, Karnataka, and some parts of Maharashtra, India). He holds a doctorate degree from the National University of Singapore and a Master’s degree from the ISS. Currently, he is undertaking extensive fieldwork in India and Bangladesh to examine the impact of the Right to Information Act on poor households.


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Power to the People? The Right to Information Law in Morocco

Morocco’s recently enacted Right to Information Law is a potentially powerful tool in the hands of its citizens, but their ability to use it is still largely dependent on the government’s commitment to transparency and political will to enforce it.

With the ratification of the Right to Information Law (31.13) in February 2018, Morocco has officially joined the Open Government Partnership (OGP).1 This is a major step for the monarchy as it vows to commit to the four key principles of the OGP: public access to information, asset declarations by public officials, fiscal transparency, and citizen participation. On March 12, 2020, Law 31.13 came into force two years after its promulgation. According to the new law—and pursuant to Article 27 of the 2011 constitution—citizens have the right to request information held by the public administration, elected institutions, and public service provision organizations. Whereas the Right to Information Law promises to promote transparency and responsiveness as well as to restore public trust in state institutions, it is still unclear as to how it will benefit disadvantaged groups in marginalized regions and improve local governance. Law 31.13 has the potential to improve the quality of public services and empower citizens, but there are also major obstacles and gaps that require immediate attention—including the lack of political commitment to transparency, the prevailing institutional culture of retaining information, and, most importantly, the increasing closure of the civic space and crackdown on opposing voices.

Discussions on a Right to Information Law were initiated as early as 2007, following Morocco’s ratification of the UN Convention against Corruption (Resolution 58/4). However, it was not until the Arab uprisings and the February 20th movement when government officials and civil society actors embarked on an initiative to promote accountable, responsive, and inclusive governance.2 As a result, Article 27 was drafted and included in the 2011 amended constitution, and, therefore, access to information became a fundamental right to all citizens and legal residents of Morocco. A specialized commission composed of members of ministerial departments, government agencies, private sector companies, and civil society organizations was later established to work out the details of the law. Law 31.13 was the product of these collective efforts. It was ratified in February 2018 after years of debate and legislative battles. The law was originally scheduled to come into effect a year after its publication in the official gazette in March 2019. However, Law 31.13 was only officially enacted in March 2020, following a one-year delay due to logistical hiccups and implementation-related issues.

In a nutshell, Law 31.13 grants citizens the right to access information retained by government entities. Individuals can submit a free application to the relevant institution and request information on items such as laws, data, and reports. However, there are exceptions that apply to the type of information requested, such as those relating to homeland security and citizens’ private data. The law, under Article 29, also outlines penalties for citizens’ misuse of the requested information. Government agencies must respond to requests within twenty working days of their receipt. In some urgent cases (e.g. protection of lives or public safety), information must be provided within three days. Information officers’ failure to respond to requests is penalized under Article 19 of the law.3 Consequently, the implementation of law 31.13 relies on two main pillars: the appointment of well-trained civil servants who can adequately respond to public requests for information, as well as the proactive and timely publication of data that is accessible to the public.

Law 31.13 has the potential to be an effective tool for empowering citizens, especially those in marginalized regions, such as those in the rural margins of the monarchy. Most of these regions have witnessed intense popular unrest over the past few years, as citizens demand improved availability of basic services, such as healthcare, electricity and clean drinking water. The recent regionalization reforms introduced in Morocco’s 2011 constitution4 and the ensuing Organic Laws5 provided a significant boost toward strengthening the role of local governance and citizen participation in the decisionmaking process. However, the realization of these goals was unlikely without citizen access to relevant information. The municipal councils are now obliged to comply with Law 31.13, which will enable citizens to scrutinize their local representatives and hold them accountable. Karim El Hajjaji, co-founder of Tafra Association6, says “So far, it is extremely difficult to know what the communes [municipalities] are doing with the public resources they have in hand. Law 31.13 makes it mandatory to publish not only their budgets, but their public procurement calls and processes, spending programs, and all information related to local governance.”7

Thus far, the diminished availability of financial resources and qualified human capital are often cited as the biggest obstacles toward the successful implementation of the law. But in practice, altering societal and institutional culture is the real challenge. The law requires the Moroccan territorial collectivities (regions and municipalities) to nominate new information officers tasked with responding to citizens’ requests. These territorial collectivities are generally showing willingness to engage and are sending their newly nominated information officers to trainings. However, Ahmed Jazouli, a Moroccan policy expert involved in the training programs of civil service agents, maintains, “The main obstacle is the culture of retaining information by civil servants. They should be trained on releasing information and on the proactive publication of data. It is essential to focus on changing the dominant culture among public servants.”8

Apart from changing bureaucratic culture, it is key to foster a political culture of transparency, which is currently lacking. Most public institutions still hold back information that may show evidence of mismanagement or misuse of public resources to avoid legal scrutiny. According to the new law, it is mandatory for municipalities to make their financial data and development plans available online, yet few municipal budgets are currently accessible online. For instance, the city council of Casablanca has made significant efforts to promote dematerialized services and to keep its website updated. This example stands in contrast to other major well-endowed cities such as Rabat, which currently lacks a website. According to Karim El Hajjaji, “It is definitely not a matter of financial resources, but rather of political will.”9

Far-reaching campaigns are also crucial for raising public awareness of the law and its impact on their everyday lives. The law offers an opportunity, but it is up to citizens to exercise their rights to ensure equitable service delivery policies. Civil society organizations have a strong role to play in this regard. For example, Transparency Maroc, together with several national and international partners, organized a group of civil society organizations to lobby for a transparent and participatory budget. Similarly, referring to the Right to Information Law, Transparency Maroc is demanding more consistent information about the special COVID-19 fund, which was set up by the Moroccan government in March 2020 to compensate those who lost income due to the lockdowns.10 Indeed, the government’s management of this fund—which supports over five million households—has received widespread criticism from activists and NGOs. Oxfam Maroc, for example, is advocating for the fund to come under parliamentary oversight and be subject to checks by the Court of Audit. Others, including Tafra, called on the government to disclose the data used to develop the scenarios for the evolution of the pandemic in Morocco. However, the Haut Commissariat au Plan refused to do so, citing personal data protection constraints. This means that researchers and experts–such as those at Tafra–are not able to quality check the scenarios put forth by the government and thus cannot be part of the decisionmaking process in terms of lockdown policy and how the special fund is spent.

Finally, the potential of the Right to Information Law cannot be assessed without taking into account the closing civic space, including the restriction of media freedom in Morocco. More recently, the government used the COVID-19 crisis to pass a new emergency law, No. 2.220.292, declaring a health emergency and setting penalties of a up to three-month prison sentence and a fine of up to 1,300 Dirham (around 134 USD), for anyone breaching “orders and decisions taken by public authorities” or for anyone “obstructing” through “writings, publications or photos” of those decisions. Apart from prosecuting more than 90,000 people for breaking the law and other crimes, authorities have used it to prosecute several human rights activists and citizen journalists, accusing them of “incitement to violate the authorities’ decisions during the health emergency,” when in fact they criticized the “cronyism” and unequal distribution of aid by local authorities during the COVID-19 crisis.

The continued crackdown on journalists and opposing voices stands in stark contrast to the government’s recent efforts aimed at increasing citizens’ trust in the government and responding to calls for transparency. Such trust is arguably a pre-condition for citizens to invoke the law and make use of its provisions. In the meantime, disenchanted citizens would rather mobilize collectively and in the streets of major cities, as in May 2020, when protestors gathered to contest their exclusion from the COVID-19 fund. In short, while the Right to Information Law is a potentially powerful tool in the hands of citizens and civil society organizations, its application and enforcement largely relies on the government’s political will and commitment to genuine reforms.

This research is part of a larger project on the dynamics of decentralization in the MENA region. The project is generously funded by the Carnegie Corporation of New York.

This blog article was first published here by the Sada Journal.

About the authors:

Marwa ShalabyMarwa Shalaby is an assistant professor in the departments of Gender and Women’s Studies and Political Science at the University of Wisconsin-Madison. Her work focuses primarily on the intersection of the politics of authoritarianism, and women in politics. Follow her on Twitter @MarwaShalaby12.

Sylvia BerghSylvia Bergh is an associate professor in development management and governance at the International Institute of Social Studies, Erasmus University Rotterdam, The Hague, and a senior researcher at the Centre of Expertise on Global Governance at The Hague University of Applied Sciences. Her current research focuses on social accountability initiatives in the Middle East and North Africa region.

1 Seventy-eight countries and a growing number of local governments—representing more than two billion people—along with thousands of civil society organizations are members of the Open Government Partnership.

2 A recent report by the OECD points out that most MENA countries lacked access to information laws prior to the Arab uprisings. In the few MENA cases that promulgated such laws before the uprisings, many provisions penalized the sharing and communication of information without prior authorization by the relevant authorities.

3 The law states that officials who fail to provide citizens/legal residents with requested information will be subject to disciplinary actions, however, the specifics of such penalties remain unclear.

4 According to Article 1 of the 2011 amended constitution, “the territorial organization of Morocco is decentralized, and based on an advanced degree of regionalization.”

5 OL #113.14 outlines the authorities and responsibilities of the different local governance units (i.e., regions/provinces/municipalities) and it puts in place participatory mechanisms for citizens (Article 119).

6 Tafra Association is a research center in Rabat whose mission is to improve the understanding of Moroccan institutions to participate in the consolidation of the rule of law in Morocco.

7 Interview conducted by the author (Marwa Shalaby) in Rabat, February 2020 and follow-up email in June, 2020.

8 Interview conducted by the author (Marwa Shalaby) in Rabat, February 2020 and follow-up email in June, 2020.

9 Interview conducted by the author (Marwa Shalaby) in Rabat, February 2020 and follow-up email in June, 2020.

10 Getting access to this fund is even more important given the fact that 46 percent of the active population has no health insurance and 4.3 million households are employed in the informal sector without social security benefits.

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